Frequently Asked Questions

 
  • We are happy to offer payment plans, some options with 0% APR through Cherry as well as CareCredit for qualifying patients. Please note that if you are enrolled in the Savings Club, savings is reduced to 5% when utilizing financing. For patients with dental insurance, we are still able to submit claims to your PPO dental insurance so you may receive any reimbursements.

  • We see many patients with dental insurance, and we are happy to submit claims as a courtesy for our patients enrolled in PPO dental insurances so that you may receive any potential reimbursements. However, because we strongly believe in providing meticulous, high-quality care, which is exceedingly challenging with a third party such as insurance dictating terms, we do not sign contracts with insurance companies to be “in network”. Contracting with insurance would mean limitations and restrictions on the high standard of care we provide and time away from patient care. We collect fees at the time of service; however payments can be made through financing for qualifying patients/procedures. Reimbursements from your insurance will be sent to you in the mail. We are happy to be an unrestricted provider. We encourage you to join our Savings Club as a simpler, more transparent alternative option to dental insurance.

  • Do you ever choose H-E-B over Walmart even if it means you may sometimes pay a little bit more for a product? Sometimes insurance reimbursement rates are so low it makes it difficult for an in-network dental provider to be profitable, which sometimes necessitates a higher volume of patients and/or procedures. This can be reflected as greater wait times for you as a patient, rushed visits, and other. Our focus is on quality over quantity, while serving as many patients in and around Bulverde and Spring Branch as we can without compromising our high standard of care. Going to an out of network office does not mean you can’t utilize benefits if you have a PPO plan. In fact, you are paying a premium for a PPO plan so you CAN choose ANY dentist- not just one who is in the company’s network by signing their contracts and accepting their rates. Being out of network allows us to focus on what really matters- YOU, the patient, and providing you with an exceptional experience and care. Dental insurance provides limited annual amounts of coverage, does not cover all necessary procedures in the best interest of your health, and they will deny even “covered” procedures when they find an opportunity. What is best for our patient, what fits with each individual’s preferences and needs, and evidence-based practices in the best interest of your health and wellness are what guides our treatment planning and methods. We do want quality dental care to be accessible to patients. That is why we offer our in-house Savings Club as a simpler, alternative option to dental insurance. We also offer payment plans through Cherry and CareCredit.

  • Please call or text our office right away at 830.357.7177. We always try to fit patients with emergencies in for an evaluation as soon as possible. 

  • Your initial comprehensive visit includes a thorough examination of your teeth, gums, and other oral tissues, oral cancer screening, digital x-rays, intraoral photos, as well as a consultation and review of any concerns, hopes, or anything else you wish to share with us. We will then formulate a customized comprehensive plan for you and your oral health. This visit typically takes about 1-1.5 hours depending on the findings and what questions you may have. The fee due for a full exam and x-rays is $199. Having an emergency? Not to worry. We can instead focus on the pressing concern and a limited plan as quickly as possible so we can get you out of pain as soon as possible. The fee due for a limited exam is $136. We will always explain our recommendations so there is no doubt as to why we make them, provide alternate options as possible, and happily answer any questions you have. Schedule now

  • We know that anxiety or fear of the dentist is common. That is why it is in our mission to provide care that helps patients overcome dental fear, and we take measures to make your experience as comfortable as possible. We always show great attention and care to our patients’ needs. Before we begin any procedures, we go over a signal with you so you can let us know if you need a break. We also offer nitrous oxide (aka laughing gas) and oral sedation, both of which effectively relax and calm many patients. (We will first evaluate to verify no medical contraindications to these treatments.) It is always an honor for us to earn an anxious patient’s trust and provide a positive experience.

  • We recommend visiting the dentist at least twice a year, and for patients who have gum disease, typically four times a year. By visiting the dentist regularly, you can maintain a healthy mouth with professional cleanings, and any issues that arise can be diagnosed in a more timely manner. When issues are caught sooner rather than later, the treatment is often simpler and less costly.

  • Many times by the time you notice a problem (e.g. pain, a badly chipped tooth, etc.) the treatment needed is more extensive than when the problem is small enough that you don’t necessarily feel anything different! For example, a small cavity that you may have been unaware of prior to seeing your dentist typically only requires a small filling, which preserves more of your tooth structure and is less costly and involved rather than the crown and/or root canal you might need if you choose to take care of the cavity only after it has become larger or painful.